Frenquently Asked Questions

Once I place my order, when will I receive it? 

Your choice of when you want your delivery can be chosen in the check out section, after selecting the items you want

What time can I expect the delivery to arrive?

Delivery times vary on location and how many other deliveries the drivers have that day. Typically in the hours of 8:30am - 4pm. If there is a delay or we cannot make it on the day, we will give you a call and work out another solution.

Can I get a same day delivery?

No. To ensure quality and freshness of the products, the fish is only cut and processed just minutes before it is sent out for delivery. Also, delivery drivers leave the warehouse in the morning with predetermined runs that we cannot alter.

I have a special request with the fish or delivery

There is a section in the checkout where you can leave us notes about your order. If something cannot be done, we will give you a call and discuss other options.

I want to cancel or change something about my order

Call us 9335 5530 and we will be happy to help.

Can I come and take a look at the fish before I buy it?

Sure, we are located at 37 Catalina Dr Tullamarine. We have a retail shop at the front of our warehouse, where we have our fresh fish of the day on display, as well as our stock of frozen products.  

Is your fish Australian?

All fresh fish is Australian, with some exceptions being from New Zealand. Frozen products tend to be imported, you can see where these products come from on the pages in our catalogue.

I am after a fish or product that I can't see on your catalogue

We are still adding new products into the catalogue, but if you have any questions, please call us on 9335 5530.

What are your operating hours?

To speak to us by phone:

Monday - Saturday 7:00am - 1:00pm
Sunday, we are closed.

Retail Shop:

Thursday: 8:30am - 3:00pm
Friday: 8:30am - 3:00pm
Saturday: 8:30am - 12:00pm

The store is closed Sunday- Wednesday

*Please note: Trading Hours during the Christmas period may vary*

Delivery Days:

Monday - Saturday
Sunday, we are closed.